Complaints Procedure

  
We aim to provide high-quality legal services at all times. However, if something goes wrong, we want to know so we can put it right.

How to Complain
If you are dissatisfied with any part of our service, please raise your concern with the person handling your matter.
If your concern is not resolved, you may escalate the complaint to our Complaints Director:

Lisa Bailey- Managing Director & Complaints Handling Officer
Email: lbailey@truemanbailey.co.uk
Phone: 01865 590229
Address: 38a Church Street, Didcot, OX11 8DG

We will acknowledge your complaint within 3 working days and aim to respond fully within 14 working days.

Legal Ombudsman
If you are not satisfied with our final response, you may contact the Legal Ombudsman:

Phone: 0300 555 0333
Email: complaint.info@financial-ombudsman.org.uk
Website: www.legalombudsman.org.uk
Post: PO Box 6167, Slough, SL1 0EH

Time limits for contacting the Legal Ombudsman:
- Within 6 months of our final response
- Within 1 year of the issue or when you became aware of it

Solicitors Regulation Authority (SRA)
If your complaint relates to a solicitor’s conduct (e.g. dishonesty or discrimination), you can report it to the Solicitors Regulation Authority:

Website: www.sra.org.uk/consumers/problems
Phone: 0370 606 2555